Shipping policy

Shipping Coverage We support international shipping to most regions around the world. Some remote areas, restricted countries and regions are not covered by shipping services due to logistics and policy restrictions. Free‑shipping promotions only apply to contiguous 48 states of the United States. Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and other U.S. outlying territories are excluded from all free‑shipping offers. Additional remote shipping surcharges will apply for these locations and will be calculated at checkout.

Order Processing Time All orders will be processed and shipped within 1‑3 business days after payment confirmation (excluding weekends and official holidays). During peak seasons or promotional periods, the processing time may be slightly delayed.

Delivery Time Standard international shipping delivery time is 9‑30 business days, The actual delivery time is affected by logistics transportation, customs clearance efficiency and regional factors, and is beyond our control. Delivery to U.S. outlying territories, islands and remote regions may require extended transit time beyond the standard timeframe.

Customs & Duties International orders may be subject to local customs duties, taxes and handling fees. All tariff‑related expenses shall be borne by the customer. We will not bear any customs clearance fees, fines or losses caused by customer's personal reasons.

Shipping Tracking After the order is shipped, we will send a tracking number to your registered email. You can track the logistics status through the official logistics website. Please check your email regularly to avoid delivery delay caused by unread messages.

Lost & Damaged Goods For goods lost or severely damaged during transportation, customers can contact customer service (support@topwaycommerce.com) to apply for re‑delivery or refund within 7 days after the estimated delivery date. We will verify the logistics information and handle it as soon as possible.