Refund policy
Effective Date: 2026
This Refund & Return Policy applies to all products purchased on https://topwaycommerce.com. By placing an order on our Site, you agree to the following refund and return rules.
1. Return Eligibility
Customers may apply for a return or refund within30 calendar days of receiving the goods. All returned products must be unused, unwashed, intact, with original packaging, labels and accessories complete, and resalable condition. Products that are damaged, worn, or missing accessories due to personal reasons will not be eligible for return or refund.
2. Non-Returnable Items
Customized products, clearance sale items, disposable products, and personal hygiene products are final sale and cannot be returned or refunded, unless there are quality problems or delivery errors on our part.
3. Refund Process
Please contact our customer service (support@topwaycommerce.com) to submit a return application and provide order number and product problem description. After we review and approve your application, we will send you a return instruction. After we receive and inspect the returned goods, the refund will be processed within 3-7 working days. The refund will be returned to your original payment account.
4. Shipping Fee Rules
If the return is caused by product quality problems, wrong delivery or our mistakes, we will bear the return shipping fee. If the return is due to personal preference, size mismatch or other personal reasons, the customer shall bear the return shipping fee, and the original shipping fee paid for the order is non-refundable.
5. Partial Refund
For orders with multiple items, only the returned eligible products will be refunded. Discounted orders will be refunded according to the actual payment amount of the corresponding product.