物流政策
Effective Date: 2026
This Shipping Policy explains the shipping rules, delivery time, shipping areas and related responsibilities for all orders on https://topwaycommerce.com.
1. Shipping Coverage
We support international shipping to most regions around the world. Some remote areas, restricted countries and regions are not covered by shipping services due to logistics and policy restrictions.
2. Order Processing Time
All orders will be processed and shipped within 1-3 business days after payment confirmation (excluding weekends and official holidays). During peak seasons or promotional periods, the processing time may be slightly delayed.
3. Delivery Time
Standard international shipping delivery time is 7-20 business days, and expedited shipping is 3-10 business days. The actual delivery time is affected by logistics transportation, customs clearance efficiency and regional factors, and is beyond our control.
4. Customs & Duties
International orders may be subject to local customs duties, taxes and handling fees. All tariff-related expenses shall be borne by the customer. We will not bear any customs clearance fees, fines or losses caused by customer's personal reasons.
5. Shipping Tracking
After the order is shipped, we will send a tracking number to your registered email. You can track the logistics status through the official logistics website. Please check your email regularly to avoid delivery delay caused by unread messages.
6. Lost & Damaged Goods
For goods lost or severely damaged during transportation, customers can contact customer service (support@topwaycommerce.com) to apply for re-delivery or refund within 7 days after the estimated delivery date. We will verify the logistics information and handle it as soon as possible.